Charles's Portfolio
Work Experience
Jun 2023 -
Sep 2023
Amazon Associate-CS Internet
Helping customers with inquiries by using a variety of software tools to navigate and manage client accounts. Analyzed and
investigated policies to give clients practical answers.
Updating client account data as required.
Assist clients with account inquiries and policy reviews via mail, chat which results in a 25% resolve rate.
Addressing refunds, giving updates on the status of orders or Shipments resulting in a 35% resolution rate
Jul 2022 -
May 2023
Star Radiance Medical Devices Training Aids · Internship
Data Collection: Collecting information from multiple sources.
Data Refinement and Analysis: Refine and analyze data to gain 16% of meaningful insights.
Supporting Objectives: Providing insights to help achieve organizational goals.
Documentation and Reporting: Documenting findings and reporting insights achieving 9% improvement in outcomes.
Feb 2022 -
Jun 2022
D-Link Europe · Internship
Enabled SNMP functionality on network devices, allowing for efficient collection and analysis of data.
Utilized Net SNMP tool to collect and analyze data from network device
Documented all relevant information in a text format, ensuring easy access and reference for future analysis.
Education
Vytauto Didžiojo universitetas | Informatics Systems
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Computer Networks
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Internet Technology
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Internet of things
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Systems and Applications
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Dynamic System Modelling
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Computer Architecture and Operating systems
Skills & Expertise
Technical Skills
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Proficiency in Neural Network and Artificial Intelligence with Python.
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Hands-on experience in network security and cloud computing, particularly with Amazon Web Services (AWS).
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Expertise in enabling SNMP functionality on network devices, demonstrated through your thesis work at D-Link Europe.
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Familiarity with emerging technologies and a passion for staying updated on the latest advancements in informatics.
Soft Skills
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Strong problem-solving abilities gained from roles in customer service and order fulfillment at Amazon and McDonald's.
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Excellent communication skills, both verbal and written, honed through interactions with clients and colleagues.
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Proven ability to work collaboratively in team environments, contributing to the success of projects and initiatives.
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Effective time management and task prioritization skills, ensuring timely completion of assignments and projects.
Professional Development
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Continuous learning and commitment to personal growth, evident through your pursuit of certifications and academic achievements.
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Demonstrated adaptability and willingness to take on new challenges, transitioning from customer service roles to more technical positions in informatics.
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Openness to feedback and guidance, seeking mentorship and learning opportunities from experienced professionals in the field.
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Programming Languages: HTML, JavaScript (JS), CSS, Python, PHP
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Tools and Technologies: Microsoft Office, PuTTY, NumPy, Node.js, OpenCV, Weka, SNMP, Keras, TensorFlow, Apache, MySQL, SPOT, TICO, Amazon Diagnostic Tools, Power BI
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Design: UI & UX